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You have questions – here’s how to get answers

July 28, 2020 — 

When you have questions about your academic journey, your academic advisor is a great resource. However, with new and returning students alike planning to start Fall term in a year that looks very different, UM’s advising resources have been overwhelmed. Advisors are working hard to help you as quickly as they can. There will be some delays in the short term, but there are a few things you can do to get the answers you need, faster.

Use the tools the UM has to help students with course selection and registration difficulty:   

  • New students: If you haven’t done so already, watch a video replay of one of our Get Ready to Register sessions which will show you how to use the First Year Planning Guide to select and register for your first-year courses. Also, be sure to use the resources at UM Commons.
  • Returning students: Run a degree audit on UM Achieve. A degree audit will show how courses you’ve already completed will fulfill requirements for your degree, and which courses you need to take in the future.
  • How to Register Using Aurora’ provides students with step-by-step instructions on how to create a timetable, register and waitlist for classes. 
  • Common registration errors and how to resolve them can be found here on the Registrar’s Office weppage:

If you still can’t find the answers you need, by all means, send us an email  and be sure to:

  • Use your account for all communication with UM staff
  • Include your name, student number and phone number where we can reach you
  • Send us the course planning sheet you used to identify your Fall and Winter courses.
  • Be as specific as possible as you explain your questions or concerns.  Providing us with as much detail as you can will help us give you the best answer. 

Please be patient! We know you want to sort things out, and we want that for you too. Re-sending your email, or emailing multiple people, doesn’t help, it simply adds to the line and increases wait times. 

Remember, most of your questions have been answered in the resources above, so please look there first.


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