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And the prizes go to …

Accessibility Training (Customer Service) continues

September 26, 2017 — 

Reda Elgazzar, an associate professor in Dental Diagnostic and Surgical Sciences, and Anna Kowalski, an office assistant with the Campus Planning Office, are the winners of the early-bird prizes offered for participants who took their Accessibility Training (Customer Service) early.

The prizes were three $100 gift cards to University of Manitoba Campo restaurants and the U of M Bookstore. The early-bird draws took place at the end of August where with two chances to win a $100 restaurant gift card and one $100 bookstore gift card. Another draw will take place this fall for one $100 restaurant gift card. Names of individuals completing training through UM Learn, Learning and Organizational Development or group in-person training are entered automatically.

Anna Marie Kowalski is one of two early-bird prize winners for taking her AMA accessibility training - customer service.

Accessibility coordinator Krystyl Bergen (right) with Anna Marie Kowalski (left), one of two early-bird prize winners.

Accessibility training: ‘How can I help?’

Kowalski commented on the training: “The message I liked best was the ‘how can I help’ message. It’s a gentle reminder of reaching out and asking…. Sometimes [with] the best intentions, you rush into a situations at maybe the wrong time, so the reminder to ask if someone needs help is good.”

Associate professor Reda Elgazzar receiving his prize.

Associate professor Reda Elgazzar receiving his prize.

Elgazzar, an associate prof in dental diagnostic and surgical sciences, added that the training was very useful. “The main idea I got was to remove barriers between our clients and our services — this is the main goal.”

Training continues

Accessibility coordinator Krystyl Bergen says that the training is proceeding well, with individuals and units across the campusses. “We are really happy that people are taking the time to complete the training, helping make the University of Manitoba more accessible!”

2,700 people have been trained to date. There are four more scheduled training sessions coming up before November 1st, two at each campus, through Learning and Organizational Development (LOD).

Unit-requested sessions can be either one or 1.5 hours, depending on the group size and the level of engagement desired by the organizer. Other units are scheduling unit meetings to watch all three modules together and having some discussion afterwards, notes Bergen.

By law, the training must be completed by Nov. 1.


Read our previous story on Accessibility Training (Customer Service), which includes FAQs.

For more information on the AMA or accessibility at the U of M, see our accessibility hub at










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