Know your zone
Customer service updates in operations & maintenance
As of September 17, Operations and Maintenance (O&M) will implement its zone model to improve customer service across campus. In the zone model, client groups are assigned a customer service representative, based on their location, for all O&M services. This includes trade services, general services, and caretaking services.
The zone model with designated customer service representatives will improve response times to general inquiries, prompter billings, and enhance client rapport.
There are three zones, based on zones previously established by caretaking services. Zones are outlined in the table below, with buildings listed in alphabetical order.
| Zone 1 | Zone 2 | Zone 3 |
|---|---|---|
| 137 Innovation Drive | 37 Kings Drive | Apotex Centre |
| Active Living Centre | 65 Dafoe Road | Basic Medical Sciences Building |
| Agriculture Lecture Block | Agriculture Building | Brodie Centre |
| Administration Building | Agriculture Engineering Building | Chown Building |
| Allen Physics Building | Architecture 2 | Dentistry Building |
| Animal Science/Entomology | Arthur Mauro Residence | John Buhler Research Centre |
| Armes Lecture Building | ARTlab | Medical Rehabilitation Building |
| Biological Sciences Building | “B” Lot Trailers | Medical Services |
| Botany Greenhouse | CAST Building | Parkade (Bannatyne) |
| Buller Biological Building | Central Energy Plant | Pathology Building |
| Campus Day Care Centre | Crop Technology Centre | William Norrie Centre |
| Chancellors Hall | Dairy Barn Art Studio | |
| Duff Roblin Building | Dairy Science | |
| Education Building | Drake Centre | |
| Ellis Building | EITC E1 | |
| Environmental Safety Building | EITC E2 | |
| Extended Education | EITC E3 | |
| Fitzgerald Building | Elizabeth Dafoe Library | |
| Frank Kennedy Centre | Fletcher Argue Building | |
| Helen Glass Centre | Glenlea Research Station | |
| High Performance Computing Lab | Grain Research Building | |
| Human Ecology | Isbister Building | |
| Investors Group Athletic Centre | Mary Speechly Hall | |
| Joyce Fromson Pool | McQuade Structure Laboratory | |
| Machray Hall | Music Annex 1 | |
| Max Bell Centre | Pembina Hall | |
| Migizii Agamik | Pembina Hall Residence | |
| Manitoba Institute for Materials | Physical Plant | |
| Parkade (Fort Garry) | Plant Science | |
| Parker Chemistry Building | Plant Science Field Station | |
| Richardson Centre for Functional Foods & Nutraceuticals | Russell Building | |
| Robson Hall | Sculptures/Ceramics Building | |
| St. Andrew’s College | Stanley Pauley Centre | |
| St. John’s College | Tache Arts Complex | |
| St. Paul’s College | Tier Building | |
| Sinnott Building | University College Residence | |
| T.K. Cheung Centre | ||
| UMCycle Bike Kiosk | ||
| University Centre | ||
| University College | ||
| University Stadium | ||
| Wallace Building | ||
| Welcome Centre |
Clients are encouraged to continue to use the online O&M maintenance request system for requesting maintenance work.
All questions pertaining to requests for work, status of work, billings etc. will handled by your designated customer service representative.
Your zone representative can be reached by phone at 204-474-6281, and selecting the appropriate zone from our menu system, or by email at ppwod@umanitoba.ca.
For more on the O&M Customer Service Centre, please visit our webpage.