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Katie Szilagyi

CBC: Why A-I Won’t Fix the CRA’s Call Centre Problem

October 30, 2025 — 

Dr. Katie Szilagyi, Assistant Professor at the Faculty of Law, University of Manitoba, speaks with CBC’s Laurie Hoogstraten about why generative A-I isn’t the solution to the Canada Revenue Agency’s call centre failures after a critical Auditor General report found taxpayers often couldn’t get through or got wrong information.

To listen to the full interview, please visit CBC.

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