New workshops available: Accessibility Training (Customer Service) continues

The University of Manitoba has been working hard to educate and create awareness about the importance of accessibility.

Over the past year, as part of its evolving Accessibility Plan to identify, prevent and remove barriers to accessibility, the University has been training staff and faculty to comply with the province’s customer service standard  as required under the Accessibility for Manitobans Act, or AMA, which passed into law in December 2013. A first version of the U of M’s plan was released in December 2016.

More than 6,000 staff and faculty have been trained to meet the “Customer Service” standard for the Nov. 1 deadline in accordance with the legislation. At the U of M, training continues for new employees and others who have not yet been able to complete it.

To meet the ongoing demand, several new training sessions have been added.

Upcoming training dates are:

• November 22              Fort Garry   (130pm in Drake)
• November 28              Bannatyne  (9am Dentistry)
• December 20 (AM)    Bannatyne   (9am Dentistry)
• December 20 (PM)    Fort Garry     (130pm Drake)

The sessions are all 1.5 hours long.

Final prize awarded

The final “early bird” prize for Accessibility Training (Customer Service) has been awarded to Sophie Buternowsky, who took home a $100 campo bucks card. All early accessibility training participants were entered into the draw.

See previous winners here: http://news.umanitoba.ca/and-the-prizes-go-to/ 

Accessibility Training (Customer Service) Background

Customer Service is the first of five accessibility standards under the Accessibility for Manitobans Act, or AMA, with the others, still to come, being information and communication, transportation, employment and the built environment.

The AMA requires “customer service” training of all faculty and staff who work with students or the public.

The language of the Act uses “customer service” as a general term to cover relationships that could be characterized as having a service component.

See also the previous story: http://news.umanitoba.ca/complete-your-accessibility-training-customer-service-by-nov-1/

Have more questions? Read the Frequently Asked Questions and for more resources, please visit the U of M Accessibility Hub at http://umanitoba.ca/accessibility.