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The entire U of M community benefits from better accessibility.

Complete your Accessibility Training (Customer Service) by Nov. 1

October 23, 2017 — 

Customer Service is the first of five accessibility standards under the Accessibility for Manitobans Act, or AMA, with the others, still to come, being information and communication, transportation, employment and the built environment.

The AMA requires “customer service” training of all faculty and staff who work with students or the public. According to the legislation, this customer service training must be completed by Nov. 1, 2017.

The language of the Act uses “customer service” as a general term to cover relationships that could be characterized as having a service component.

 

Is the Customer Service training mandatory?  Is there a deadline to complete training?

Yes. ALL University employees must be the trained for accessible customer service by November 1, 2017. You can begin your training right now by visiting: http://umanitoba.ca/accessibility/resources.html.

 

Want to know how to get trained?

The training is being offered in three different methods:

  • An online course with three short modules are available on UMLearn

o   Training modules take approximately 35 minutes can be completed at one’s own pace. To view the training modules, please follow UMLearn Accessible Customer Service Training course and visit the Accessibility Hub for instructions on accessing the training. (OR download the guide in a .docx format or .pdf format.)

o   Your department may choose to watch the training videos together at a meeting or a retreat. Please ensure attendance is taken; attendees’ names and UMNet ID must be emailed to accessibility [at] umanitoba [dot] ca. Without this attendance information, we have no way to know if someone has been trained.

o   Once there, search & register for Accessibility Training (Customer Service)

  • Unit-specific training will be organized for larger, more customer-facing units

 

There are two upcoming training sessions:

October 26 @ 1:30-3 p.m. – Fort Garry

October 31 @ 9-10:30 a.m. – Bannatyne Campus

 

Have more questions? Read the Frequently Asked Questions and for more resources, please visit the U of M Accessibility Hub at http://umanitoba.ca/accessibility.

Previous story: http://news.umanitoba.ca/accessible-customer-service-training-early-bird-prizes/

For questions on any of the training methods, contact Krystyl Bergen by phone [204-474-8508] or email [krystyl [dot] bergen [at] umanitoba [dot] ca] or [accessibility [at] umanitoba [dot] ca].

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