Winnipeg Free Press: City testing AI in bid to smarten up services
June 28, 2024 —
Experts said the city must take a careful approach, given newsworthy examples of AI systems or bots making mistakes or giving bad advice.
“There are huge risks, which is why it’s important to do this stuff carefully and with a human in the loop at all times,” said Prof. David Gerhard, head of computer science at the University of Manitoba. “If there’s a bot answering questions without human vetting, there is a potential for problems.”
There are concerns about AI systems replicating human bias, he noted.
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