Skip the long lines and join a virtual queue instead

Long lineups are common on campus during peak times of the school year, especially during the start of the Fall or Winter semesters. A queue management system can help better manage traffic, reduce time spent standing in a physical line, and increase the time university staff can spend providing student services.

Last September the University of Manitoba introduced WaitWell, a queue management system, in several locations serving students.

With WaitWell, students can join a virtual queue via their phone or at a kiosk on campus. By joining a virtual line through WaitWell, you are given an estimated wait time and you can wait anywhere. You will then receive real-time text messages to your phone, telling you when it is time to come to a specific location to receive service.

WaitWell virtual queue management is available at the following University of Manitoba locations:

• Admissions

• Career, Community and Experiential Learning Centre

• Cashier’s Office (Kiosk at University Centre)
• Faculty of Science (Kiosk available)
• Faculty of Arts (Kiosk in Fletcher Argue)
• Financial Aid and Awards Office

• International Centre, Student Engagement and Success
• IST Service Desk (Bannatyne and Fort Garry – Kiosk in Fletcher Argue Building)
• Registrar’s Office
• Student Transitions and Success

During peak periods, offices on campus may experience high demand and queues can fill up quickly. If a queue is full, keep trying to join the queue throughout the day as spaces may become available.

For more information about WaitWell, visit: https://waitwell.ca/higher-education/

Please feel free to contact the IST Service Desk at 204-474-8600 with any questions.

IST Communications