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Lecture: What is civility in the 21st century health-care workplace?

October 28, 2015 — 

Civility in the workplace, according to Daniel L. Buccino of Johns Hopkins University, is paramount in creating an effective and harmonious workplace environment.

The College of Medicine, Faculty of Health Sciences, has invited Buccino, in a rare Canadian appearance, to share how civility improves the quality of life of both patients and practitioners in a health-care setting at the Dean’s Grand Rounds. Buccino will also give presentations to residents and medical students during his visit to the University of Manitoba.

Who: Daniel L. Buccino, Assistant Professor, Department of Psychiatry and Behavioral Sciences, Johns Hopkins University School of Medicine; and Director, Johns Hopkins Civility Initiative
What: Lecture: Civility in the 21st Century Health-care Workplace
When: Thursday, October 29, 2015, noon – 1 p.m.
Where:  Theatre C, Basic Medical Sciences Building, University of Manitoba, Bannatyne Campus, 727 McDermot Avenue

Today’s workplace in general is remarkably diverse, and the health-care workplace is particularly stressed. This presentation will help participants consider the place and power of civility as a framework for success in today’s health-care system.

“It’s critical that as a College of Medicine we educate our students in the tenets of civility,” says Jillian Horton, Associate Dean, Student Affairs, Undergraduate Medical Education. “We want to prepare our future physicians not only to work effectively as members of healthcare teams; but also to be respectful of patients, colleagues and the community in which they practice.”

In his presentation, Buccino will offer a big picture overview of civility, define civility and its importance regardless of one’s work setting, role, or rank.

Additionally, he will elaborate on the novel Johns Hopkins “Civility Consult Service” where he and his team will engage with members of the medical team to address conflict, ensuring smoother and higher quality care.

“This is a core value for our future physicians, and decency behaviour is at the heart of equitable health care.  We want our students to understand that civilized, humane transactions in relationships leave a lasting trail of positivity, whereas negativity and incivility can leave patients and colleagues with lifelong unpleasant memories and even have a negative impact on patient care and outcomes,” says Dr. Horton.


Want more on this topic?

Join us for Visionary Conversations on Nov. 4 at the Winnipeg Art Gallery where a panel of experts will explore the question, Are we becoming a society of liars, cheats, bullies and thieves?


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