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Got a question for the Registrar’s Office? We may have answered it below!

September 15, 2020 — 

The Registrar’s Office is more than a place to get forms filled out and order transcripts – It’s a key information hub on campus that gathers information about enrolment, and academic and financial records.

It’s the beginning of the year, and students have many questions. We rounded up some of the most common Q & As for this time of year to help you get started!

Need help with your UMLearn, UMNet ID, or myumanitoba email? Contact the IST Service Desk.

Are you locked out of Aurora? Send an email to registrar [dot] office [at] umanitoba [dot] ca using your myumanitoba student email. If you cannot access your myumanitoba email, provide a copy of your government issued photo-ID (e.g. license) to confirm your identity.

Do you have a Confirmation of Return to School form or have questions about Student Aid, Awards and bursaries? You will have to contact the Financial Aid & Awards Office:

Email: awards [at] umanitoba [dot] ca

Do you have a question about your application or admission requirements? You will have to contact the Admissions Office:

  • Undergraduate Admissions

1-800-224-7713 ext. 8808
Email: admissions [at] umanitoba [dot] ca

  • Graduate Studies Admissions

Email: graduate_studies [at] umanitoba [dot] ca

Do you need help choosing your courses, planning your degree or checking that you have met graduation requirements? Run a degree audit through your UMAchieve.

First year students should check out the First Year Planning Guide for helpful information on all things that new students need to know.   

If you still need help, contact an academic advisor in your faculty; they are the best people to speak to about your program. Check out the contact list for all advisors. When contacting your advisor they ask that you do the following:

  • Use your account to email within UM
  • Include your name, student number, and a phone number where we can call you
  • Include a list of questions. Be as specific as you can. Using the tools above will help get you started, so we can more easily help you.

Do you need a Student ID CardID Card requests are done through your Aurora account:

  1. Login to Aurora.
  2. Select the ‘Personal Information’ tab.
  3. Select ‘Order ID Card’ at the bottom, then select ‘Continue’ at the bottom.
  4. Follow the steps as they appear on screen to ensure you receive your student ID card.
  5. Your card will be mailed out to your address in Aurora within 2 weeks of receiving your request.

NOTE: There is a $23 fee for a replacement ID card if you lost your Student ID card.

Do you need a Transcript or Enrolment Verification? These requests are done through your Aurora account:

  1. Login to Aurora
  2. Select Enrolment & Academic Records 
  3. Select Student Records 
  4. Select Enrolment Verification OR Academic Transcript
  5. Select Request Enrolment Verification OR Request Official Transcript Online

The Registrar’s Office is only offering standard mail as a delivery method. Unfortunately, documents cannot be picked up or sent through email.  The timeline to process documents has increased; we require a minimum of five business days for processing in the office and an additional 2-3 weeks for standard mailing within Canada. If you have not received your document within 3 weeks of the ‘Sent Date’ listed on Aurora, please let us know and we will do our best to accommodate you. 

To check the status of a document you have requested: 

  1. Login to Aurora
  2. Select Enrolment & Academic Records 
  3. Select Student Records 
  4. Select Enrolment Verification OR Academic Transcript
  5. Select View Status of Enrolment Verification Requests OR View Status of Transcript Requests

The Registrar’s Office appreciates your patience and understanding during this time, for more information about our services please visit our website.


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