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Know your zone

Customer service updates in operations & maintenance

August 28, 2018 — 

As of September 17, Operations and Maintenance (O&M) will implement its zone model to improve customer service across campus. In the zone model, client groups are assigned a customer service representative, based on their location, for all O&M services. This includes trade services, general services, and caretaking services.

The zone model with designated customer service representatives will improve response times to general inquiries, prompter billings, and enhance client rapport.

There are three zones, based on zones previously established by caretaking services. Zones are outlined in the table below, with buildings listed in alphabetical order.

 

Zone 1 Zone 2 Zone 3
137 Innovation Drive 37 Kings Drive Apotex Centre
Active Living Centre 65 Dafoe Road Basic Medical Sciences Building
Agriculture Lecture Block Agriculture Building Brodie Centre
Administration Building Agriculture Engineering Building Chown Building
Allen Physics Building Architecture 2 Dentistry Building
Animal Science/Entomology Arthur Mauro Residence John Buhler Research Centre
Armes Lecture Building ARTlab Medical Rehabilitation Building
Biological Sciences Building “B” Lot Trailers Medical Services
Botany Greenhouse CAST Building Parkade (Bannatyne)
Buller Biological Building Central Energy Plant Pathology Building
Campus Day Care Centre Crop Technology Centre William Norrie Centre
Chancellors Hall Dairy Barn Art Studio
Duff Roblin Building Dairy Science
Education Building Drake Centre
Ellis Building EITC E1
Environmental Safety Building EITC E2
Extended Education EITC E3
Fitzgerald Building Elizabeth Dafoe Library
Frank Kennedy Centre Fletcher Argue Building
Helen Glass Centre Glenlea Research Station
High Performance Computing Lab    Grain Research Building
Human Ecology Isbister Building
Investors Group Athletic Centre Mary Speechly Hall
Joyce Fromson Pool McQuade Structure Laboratory
Machray Hall Music Annex 1
Max Bell Centre Pembina Hall
Migizii Agamik Pembina Hall Residence
Manitoba Institute for Materials Physical Plant
Parkade (Fort Garry) Plant Science
Parker Chemistry Building Plant Science Field Station
Richardson Centre for Functional Foods & Nutraceuticals Russell Building
Robson Hall Sculptures/Ceramics Building
St. Andrew’s College Stanley Pauley Centre
St. John’s College Tache Arts Complex
St. Paul’s College Tier Building
Sinnott Building University College Residence
T.K. Cheung Centre
UMCycle Bike Kiosk
University Centre
University College
University Stadium
Wallace Building
Welcome Centre

Clients are encouraged to continue to use the online O&M maintenance request system for requesting maintenance work.

All questions pertaining to requests for work, status of work, billings etc. will handled by your designated customer service representative.

Your zone representative can be reached by phone at 204-474-6281, and selecting the appropriate zone from our menu system, or by email at ppwod [at] umanitoba [dot] ca.

For more on the O&M Customer Service Centre, please visit our webpage.

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